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Workplace Communication · Level 3 of 5 · Intermediate

Meetings that work

Agendas, roles, decisions, and follow-up.

Study notes

  1. Only meet when a discussion or decision is needed. Updates can often be written.
  2. Send an agenda with the goal, topics, and time per topic in advance.
  3. Assign roles: a facilitator to keep time and a note-taker to record decisions and action items.
  4. Every action item needs an owner and a due date.
  5. Send a short recap after the meeting with decisions, action items, owners, and dates.

Quiz: 6 questions

Choose one answer for each question, then check your answers. Score 5 of 6 to pass. Then enter your name and email to download a PDF certificate and have a copy emailed to you. Answers are graded in your browser.

1. When is a meeting most justified?

2. A good agenda includes:

3. Every action item should have:

4. What does a facilitator do?

5. After the meeting you should send:

6. A meeting has no clear goal. Best step?

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