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Workplace Communication · Level 1 of 5 · Intro

Clear writing at work

Lead with the point and make messages easy to act on.

Study notes

  1. Put the main point or request first. Busy readers may only read the first lines.
  2. Use a specific subject line, such as 'Approve Q3 budget by Friday', instead of 'Question'.
  3. Short paragraphs, bullets for lists, and bold for deadlines make messages scannable.
  4. Say exactly what you need, from whom, and by when.
  5. Reread before sending: check names, dates, numbers, attachments, and tone.

Quiz: 6 questions

Choose one answer for each question, then check your answers. Score 5 of 6 to pass. Then enter your name and email to download a PDF certificate and have a copy emailed to you. Answers are graded in your browser.

1. Where should your main request go in an email?

2. Which subject line is best?

3. A clear request includes:

4. Before sending an important message, check:

5. Bullets are best for:

6. Busy readers often:

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